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      韩华泰科(天津)有限公司 北京办事处 上海办事处 成都办事处 广州办事处
    • 全国售后服务热线
      • 服务热线:400-690-6677 (固话和手机均可拨打)

        800-818-1212(仅支持固话)

        服务时间:每周正常工作日 8:00~17:00
    • 全国售后维修服务站
      • 天津维修站
        站名称:天津市创宜电子机械有限公司
        联系人:熊志忠
        联系方式:18822040488、18622997700、022-23782383、87186787
        邮箱:cyhyltd@126.com
        地址:天津市西青区学府西路慧谷工业园西区J2厂房B座102
      • 广州维修站
        站名称:广州市伟昊科技有限公司
        联系人:张小青 、 汤敏
        联系方式:020-37661648、13535189741
        邮箱:mint@winhi.cn、7800492@163.com、flytangmin@163.com
        地址:广州市越秀区陵园西路17号广联礼堂2楼206
        站名称:广州镁硕电子科技有限公司
        联系人:孙宜、 杨文星
        联系方式:13922126046、18620797909
        邮箱:sunyi@memso.cn、zhanghong@memso.cn
        地址:广东省广州市越秀区东风中路503号东建大厦601室
      • 石家庄维修站
        站名称:石家庄海纳智能设备有限公司
        联系人:肖栓柱 、 刘素宁
        联系方式:13803377315、18032909020
        邮箱:xsz29@126.com、571802382@qq.com
        地址:河北省石家庄市建华大街与和平路交叉口嘉业大厦1008室
      • 乌鲁木齐维修站
        站名称:新疆怡林实业有限公司
        联系人:高东生
        联系方式:18997969909
        邮箱:xjylgds2010@sohu.com、61418121@163.com (高晶)
        地址:乌鲁木齐市西虹东路12号怡林6楼
      • 上海维修站
        站名称:上海赛辉电子科技有限公司
        联系人:朱岗
        联系方式:13621791661
        邮箱:516467119@qq.com、zhugcj@126.com、1975600020@QQ.com
        地址:上海市普陀区长寿路285号恒达大厦701室
        站名称:上海锦定电子有限公司
        联系人:王永生
        联系方式:15216820710、021-52829777-235
        邮箱:987863151@qq.com、346326750@qq.com
        地址:上海市普陀区怒江北路561弄10号楼2楼西侧
        站名称:上海锴旺电子科技有限公司
        联系人:葛东飞
        联系方式:13681674445
        邮箱:lihao3567@163.com
        地址:上海市闵行区合川路3152号 南三楼307室
      • 常州维修站
        站名称:常州市正本电器有限公司
        联系人:陈明明
        联系方式:18661158898
        邮箱:602536168@QQ.COM、2850677393@qq.com
        地址:江苏常州飞龙东路78号 江苏武房集团院内
      • 成都维修站
        站名称:成都冠林微电设备有限公司
        联系人:代强
        联系方式:13678043016
        邮箱:504857061@QQ.com、waxkj@163.com
        地址:成都市芳草街36号瑞升花园9号楼B座13楼78号
      • 昆明维修站
        站名称:昆明浩博科技有限公司
        联系人:张琪玲 、 耿建平
        联系方式:15925185932、0871-65620050
        邮箱:290857948@QQ.COM
        地址:昆明市穿金路166号农行三楼
      • 沈阳维修站
        站名称:辽宁佳视达安博科技有限公司
        联系人:姜延军
        联系方式:024-83997117
        邮箱:chaohe01@126.com
        地址:沈阳市和平区三好街90甲5号百脑汇22层22号
      • 西安维修站
        站名称:陕西联强视讯科技有限公司
        联系人:王鑫鑫 、 路工
        联系方式:15191437504-0、029-87805881-805
        邮箱:lwd9com@126.com
        地址:西安市高新区唐延南路11号逸翠园i都会1号楼1单元24楼2419号
      • 兰州维修站
        站名称:兰州安盾电子科技有限公司
        联系人:刘斌业
        联系方式:13919370110、0931-8817332
        邮箱: 13919370110@163.com
        地址:兰州市城关区甘南路64号中广金色家园三单元2205室
      • 北京维修站
        站名称:北京伟昊时代科技有限公司
        联系人:刘飞 、 段丽丽
        联系方式:13401181893、010-82255168、15201650192
        邮箱:winhicctv@163.com
        地址:北京市海淀区北太平庄路18号城建大厦B座1002室
        站名称:北京视嘉电子科技有限公司
        联系人:刘响亮
        联系方式:010-57572089、18910520150
        邮箱:996090421@Qq.com
        地址:北京市朝阳区五里桥二街北区11号楼1115室
      • 郑州维修站
        站名称:河南省华科光电技术有限公司
        联系人:聂允涛
        联系方式:13007534496
        邮箱:huake321@sohu.com、nieyuntao731228@163.com
        地址:郑州市农业东路如意西路交叉口建业总部港F座309,311室
      • 杭州维修站
        站名称:浙江华诚电子技术有限公司
        联系人:沈群
        联系方式:13136116007、56773143
        邮箱:1950528436@qq.com
        地址:浙江省杭州市拱墅区大关小区西三苑3-2-102
      • 青岛维修站
        站名称:青岛泽瑞视达电子科技有限公司
        联系人:李贝贝、李永学
        联系方式:0532-85770766-860、13792830257
        邮箱:qdwxzx@163.com
        地址:青岛市崂山区海尔路182-6号财富大厦22层2206室
      • 重庆维修站
        站名称:重庆安铭科技发展有限公司
        联系人:刘勇
        联系方式:15320583617
        邮箱:hwcctvcqwxz@126.com
        地址:重庆市渝北区金山路5号加州一号16楼12号-15#
      • 贵阳维修站
        站名称:贵州视安电子有限公司
        联系人:杨润
        联系方式:15885509082
        邮箱:yangrun@gzsiso.com
        地址:贵州省贵阳市宝山南路30号蟠桃大厦22楼D座
      • 武汉维修站
        站名称:武汉福元视讯电子技术有限公司
        联系人:刘佳
        联系方式:027-87868921、18086119946 刘佳
        邮箱:fglj@vip.qq.com
        地址:湖北省武汉市洪山区珞狮南路和文荟街交汇处星光时代1706室(南海一号隔壁)
      • 济南维修站
        站名称:济南盈硕信息科技有限公司
        联系人:史斌
        联系方式:0531-68827822
        邮箱:18553118140@163.com
        地址:济南市历下区花园庄东路37号黄金花园一号楼503
      • 南京维修站
        站名称:南京亿蓝原电子科技有限公司
        联系人:张皓
        联系方式:13951029644、025-86600421
        邮箱:music.station@163.com
        地址:江苏省南京市玄武区尖角营3号109室
      • 合肥维修站
        站名称:安徽旭扬机电科技有限公司
        联系人:徐祯龙
        联系方式:15996286185
        邮箱:zljx9258@126.com
        地址:安徽省合肥市高新区天达路2号安大科技园创新楼407室

    Company Policy

    General Information

    Thank you for visiting the Hanwha Techwin website.

    Hanwha Techwin is committed to providing our customers with a variety of information through the Internet. You are free to use all information available on our website for personal use and even save data to your personal computer. However, such information may not be linked to any website other than the Hanwha Techwin website. Legal restrictions on the use of the Hanwha Techwin website are prescribed herein.

    The Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") website (hereinafter "Website") contains trade secrets (hereinafter "Confidential Information") of Hanwha Techwin including intangible assets and other important information.

    Hanwha Techwin has invested time, effort, and funds toward the acquisition of Confidential Information. Confidential Information includes copyrights, trademarks, and descriptions of technical content and is expressed in various forms such as text, graphics, audio, video, links, and source code.

    Hanwha Techwin retains all rights to such Confidential Information. All forms of Confidential Information are only intended for and provided to Hanwha Techwin customers.

    However, Hanwha Techwin does not grant a license to customers for the use of Confidential Information. (Although Confidential Information may be used for personal use, they may not be linked to another website, and any commercial use is strictly prohibited.) Customers may not in any case use the assets and resources of Hanwha Techwin for any purpose other than personal use.

    Hanwha Techwin does not guarantee the accuracy, completeness, or reliability of any information or materials contained on its servers other than those on the Website or Confidential Information. Thus, we urge customers not to rely solely on such information or materials unless otherwise guaranteed in writing by Hanwha Techwin. Furthermore, do not use such information or materials as a source for securities trading.

    Policy on Personal Information Protection on the Internet

    Hanwha Techwin has invested time, effort, and funds toward the acquisition of Confidential Information. Confidential Information includes copyrights, trademarks, and descriptions of technical content and is expressed in various forms such as text, graphics, audio, video, links, and source code.

    Hanwha Techwin retains all rights to such Confidential Information. All forms of Confidential Information are only intended for and provided to Hanwha Techwin customers.

    However, Hanwha Techwin does not grant a license to customers for the use of Confidential Information. (Although Confidential Information may be used for personal use, they may not be linked to another website, and any commercial use is strictly prohibited.) Customers may not in any case use the assets and resources of Hanwha Techwin for any purpose other than personal use.

    Privacy Policy

    Previous Privacy Policy

    Privacy Policy Ver 4.0


    Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.

    Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.

    If the Privacy Policy is amended for any reason, Hanwha Techwin shall publish such information on the company website (www.hanwhatechwin.co.kr) or notify customers via individual notices.

    Hanwha Techwin's Privacy Policy contains the following information:

    Article 1: General Provisions
    Article 2: Types and Methods of Personal Information Collected
    Article 3: Purpose of Collection and Use of Personal Information
    Article 4: Use, Provision, and Sharing of Personal Information
    Article 5: Consignment of Personal Information Handling
    Article 6: Retention, Usage Period, and Destruction of Personal Information
    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
    Article 8: Privacy Officers
    Article 9: Security Measures for the Protection of Personal Information
    Article 10: Installation and Operation of Automatic Personal Information Collection Devices
    Article 11: Notices for Changes in the Privacy Policy


    Article 1: General Provisions

    1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).

    2) Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.

    Article 2: Types and Methods of Personal Information Collected

    1) Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes. Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc. Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc. 2) Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user. 3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.

    Article 3: Purpose of Collection and Use of Personal Information

    1) To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
    2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.

    Article 4: Use, Provision, and Sharing of Personal Information

    1) Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.

    - If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
    - If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.

    2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
    - Execution of contract regarding provision of service.
    - If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
    - If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.

    Article 5: Consignment of Personal Information Handling

    1) Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
    ① Consignment of Tasks and Consignees


    Consignment of Tasks and Consignees
    Type Consignees Consigned Tasks
    Customer Support Center Sammi Systech Co., Ltd. Customer Support Reception and Guidance
    Product Support Line Info Co., Ltd.; Seoheung Co., Ltd.; Secu One Co., Ltd.; ESIT Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Power Technology Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Samseong Now Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Samsung Visual Presenters Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd. (27 companies) Video Surveillance Equipment Customer Support
    Geneq Co., Ltd.; I-SEM Co., Ltd.; KS Comp Co., Ltd.; Beko Korea Co., Ltd.; UB Teck Co., Ltd.; Yuhan Machinery Co., Ltd.; Samsung Turbo Service Co., Ltd. (7 companies) Energy Equipment Customer Support
    STS Co., Ltd. Semiconductor Equipment Customer Support
    Win Tech Co., Ltd. Defense Equipment Customer Support
    Website Maintenance Media4th One Co., Ltd. Hanwha Techwin Website Maintenance


    2) Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
    3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.

    Article 6: Retention, Usage Period, and Destruction of Personal Information

    1) Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
    2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
    ※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
    1. Website sign-up and management: Until withdrawal
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Until the end of an investigation for violations in accordance with relevant laws and regulations.
    ② Until the settlement of remaining debts with respect to Website usage.

    2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
    - Records of displays and advertisements: 6 months
    - Records of contract cancellations, payments, and provision of goods: 5 years
    - Records of consumer complaints or disputes: 3 years

    ② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
    - Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
    - Computer communications, Internet log data, and connection tracking data: 3 months

    ③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires


    3) Destruction Procedures and Methods
    - Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
    - Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
    - Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.

    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof

    1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
    ▶ Personal information inspection requests
    - Department: Human Resources (Security Group)
    - Manager: Ho-myeong Ma
    - Contact: 070-7147-7171, hmjl153.ma@hanwha.com
    2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
    3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
    4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
    5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
    6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
    7) Personal Information of Minors - As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
    - If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.

    Article 8: Privacy Officers

    1) To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.


    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Human Resources Human Resources
    Rank Executive Director Head of Department
    Name Chun-ryeol Bae Ho-myeong Ma
    Contact 070-7147-7005 070-7147-7171
    Email cl.bae@hanwha.com hmjl153.ma@hanwha.com


    2) For consultation or to report privacy violations, please contact the following organizations:
    - Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
    - Privacy Complaint Center (www.118.or.kr - 118)
    - Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
    - Supreme Prosecutors' Office - Internet Crime Investigation Center (icic.sppo.go.kr - 02-3480-3600)
    - Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)

    Article 9: Security Measures for the Protection of Personal Information

    Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
    1) Hanwha Techwin encrypts important personal information to be stored and managed.
    2) Anti-hacking measures - Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
    - Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
    - A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
    3) Minimization and training of personnel - Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
    - Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
    - Computer data storage rooms are set as special protection areas to strictly control access.
    4) Privacy protection task force - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.

    Article 10: Installation and Operation of Automatic Personal Information Collection Devices

    1) Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
    • Purpose
    Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
    • Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].

    Article 11: Notices for Changes in the Privacy Policy

    1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Hanwha Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
    Hanwha Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
    2) Previous Privacy Policies can be found below.

    Applied Jan. 21, 2014 - Sep. 25, 2014

    Effective date: Sep. 26, 2014

    Privacy Policy Ver 3.0


    Samsung Techwin Co., Ltd. (hereinafter "Samsung Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.

    Samsung Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.

    If the Privacy Policy is amended for any reason, Samsung Techwin shall publish such information on the company website (www.samsungtechwin.co.kr) or notify customers via individual notices.

    Samsung Techwin's Privacy Policy contains the following information:

    Article 1: General Provisions
    Article 2: Types and Methods of Personal Information Collected
    Article 3: Purpose of Collection and Use of Personal Information
    Article 4: Use, Provision, and Sharing of Personal Information
    Article 5: Consignment of Personal Information Handling
    Article 6: Retention, Usage Period, and Destruction of Personal Information
    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
    Article 8: Privacy Officers
    Article 9: Security Measures for the Protection of Personal Information
    Article 10: Installation and Operation of Automatic Personal Information Collection Devices
    Article 11: Notices for Changes in the Privacy Policy


    Article 1: General Provisions

    1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).

    2) Samsung Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Samsung Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.


    Article 2: Types and Methods of Personal Information Collected

    1) Samsung Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
    Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc.
    Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc.

    2) Samsung Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.

    3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service.
    - Service usage records, IP address, access logs, MAC address, etc.

    Article 3: Purpose of Collection and Use of Personal Information

    1) To provide satisfactory services, Samsung Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
    2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.

    Article 4: Use, Provision, and Sharing of Personal Information

    1) Except in cases where applicable by law or via customer consent, Samsung Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.

    - If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Samsung Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
    - If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.

    2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
    - Execution of contract regarding provision of service.
    - If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
    - If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.


    Article 5: Consignment of Personal Information Handling
    1) Samsung Techwin consigns and operates personal information handling as follows to ensure effective processing:
    ① Telephone Customer Service Operations
    - Consignee: Sammi Systech Co., Ltd.
    - Consigned Tasks: Customer support requests received through the Website and other guidance.

    2) Samsung Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
    3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.

    Article 6: Retention, Usage Period, and Destruction of Personal Information

    1) Samsung Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
    2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
    ※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
    1. Website sign-up and management: Until withdrawal
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Until the end of an investigation for violations in accordance with relevant laws and regulations.
    ② Until the settlement of remaining debts with respect to Website usage.

    2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
    - Records of displays and advertisements: 6 months
    - Records of contract cancellations, payments, and provision of goods: 5 years
    - Records of consumer complaints or disputes: 3 years

    ② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
    - Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
    - Computer communications, Internet log data, and connection tracking data: 3 months

    ③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires

    3) Destruction Procedures and Methods
    - Samsung Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
    - Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
    - Samsung Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.


    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof

    1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
    ▶ Personal information inspection requests
    - Department: Human Resources (Security Group)
    Manager: Ho-myeong Ma
    Contact: 070-7147-7171, hmjl153.ma@samsung.com

    2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
    3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
    4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
    5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
    6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
    7) Personal Information of Minors
    - As a rule, Samsung Techwin does not collect the personal information of customers whom are minors.
    - If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.

    Article 8: Privacy Officers

    1) To protect the personal information of customers and handle complaints and inquiries related to such information, Samsung Techwin has designated the following Privacy Officers.


    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Human Resources Human Resources
    Rank Executive Director Head of Department
    Name Chun-ryeol Bae Ho-myeong Ma
    Contact 070-7147-7005 070-7147-7171
    Email cl.bae@hanwha.com hmjl153.ma@hanwha.com


    2) For consultation or to report privacy violations, please contact the following organizations:
    - Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
    - Privacy Complaint Center (www.118.or.kr - 118)
    - Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
    - Supreme Prosecutors' Office - Internet Crime Investigation Center (icic.sppo.go.kr - 02-3480-3600)
    - Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)


    Article 9: Security Measures for the Protection of Personal Information

    Samsung Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
    1) Samsung Techwin encrypts important personal information to be stored and managed.
    2) Anti-hacking measures
    - Samsung Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
    - Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
    - A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.

    3) Minimization and training of personnel
    - Samsung Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
    - Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
    - Computer data storage rooms are set as special protection areas to strictly control access.
    4) Privacy protection task force
    - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Samsung Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.

    Article 10: Installation and Operation of Automatic Personal Information Collection Devices

    1) Samsung Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Samsung Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Samsung Techwin uses HTTP cookies for the following purposes:
    • Purpose
    Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
    • Example of rejecting an HTTP cookie (Internet Explorer)
    Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].

    Article 11: Notices for Changes in the Privacy Policy

    1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Samsung Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
    Samsung Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
    2) Previous Privacy Policies can be found below.

    Effective date: Jan. 21, 2014

    Privacy Policy Ver 2.0


    Samsung Techwin Co., Ltd. (hereinafter "Samsung Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.

    Samsung Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.

    If the Privacy Policy is amended for any reason, Samsung Techwin shall publish such information on the company website (www.samsungtechwin.co.kr) or notify customers via individual notices.

    Samsung Techwin's Privacy Policy contains the following information:

    Article 1: General Provisions
    Article 2: Types and Methods of Personal Information Collected
    Article 3: Purpose of Collection and Use of Personal Information
    Article 4: Use, Provision, and Sharing of Personal Information
    Article 5: Consignment of Personal Information Handling
    Article 6: Retention, Usage Period, and Destruction of Personal Information
    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
    Article 8: Privacy Officers
    Article 9: Security Measures for the Protection of Personal Information
    Article 10: Installation and Operation of Automatic Personal Information Collection Devices
    Article 11: Notices for Changes in the Privacy Policy


    Article 1: General Provisions

    1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).

    2) Samsung Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Samsung Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.

    Article 2: Types and Methods of Personal Information Collected

    1) Samsung Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
    Required information: ID, password, password hint/answer, name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, newsletter consent, etc.
    Optional information: Company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc.

    2) Samsung Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.

    3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service.
    - Service usage records, IP address, access logs, MAC address, etc.

    Article 3: Purpose of Collection and Use of Personal Information

    1) To provide satisfactory services, Samsung Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
    2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.

    Article 4: Use, Provision, and Sharing of Personal Information

    1) Except in cases where applicable by law or via customer consent, Samsung Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.

    - If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Samsung Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
    - If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.

    2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
    - Execution of contract regarding provision of service.
    - If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
    - If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.

    Article 5: Consignment of Personal Information Handling
    1) Samsung Techwin consigns and operates personal information handling as follows to ensure effective processing:
    ① Telephone Customer Service Operations
    - Consignee: Sammi Systech Co., Ltd.
    - Consigned Tasks: Customer support requests received through the Website and other guidance.

    2) Samsung Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
    3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.

    Article 6: Retention, Usage Period, and Destruction of Personal Information

    1) Samsung Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
    2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
    ※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
    1. Website sign-up and management: Until withdrawal
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Until the end of an investigation for violations in accordance with relevant laws and regulations.
    ② Until the settlement of remaining debts with respect to Website usage.

    2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
    - Records of displays and advertisements: 6 months
    - Records of contract cancellations, payments, and provision of goods: 5 years
    - Records of consumer complaints or disputes: 3 years

    ② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
    - Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
    - Computer communications, Internet log data, and connection tracking data: 3 months

    ③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires


    3) Destruction Procedures and Methods
    - Samsung Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
    - Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
    - Samsung Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.

    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof

    1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
    ▶ Personal information inspection requests
    - Department: Human Resources (HR Support Group)
    Manager: Seong-min Kim
    Contact: 070-7147-7125, smin22.kim@samsung.com
    2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
    3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
    4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
    5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
    6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
    7) Personal Information of Minors
    - As a rule, Samsung Techwin does not collect the personal information of customers whom are minors.
    - If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.

    Article 8: Privacy Officers

    1) To protect the personal information of customers and handle complaints and inquiries related to such information, Samsung Techwin has designated the following Privacy Officers.


    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Human Resources Human Resources
    Rank Executive Director Head of Department
    Name Chun-ryeol Bae Ho-myeong Ma
    Contact 070-7147-7005 070-7147-7171
    Email cl.bae@hanwha.com hmjl153.ma@hanwha.com


    2) For consultation or to report privacy violations, please contact the following organizations:
    - Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
    - Privacy Complaint Center (www.118.or.kr - 118)
    - Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
    - Supreme Prosecutors' Office - Internet Crime Investigation Center (icic.sppo.go.kr - 02-3480-3600)
    - Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)

    Article 9: Security Measures for the Protection of Personal Information

    Samsung Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
    1) Samsung Techwin encrypts important personal information to be stored and managed.
    2) Anti-hacking measures
    - Samsung Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
    - Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
    - A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.

    3) Minimization and training of personnel
    - Samsung Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
    - Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company. - Computer data storage rooms are set as special protection areas to strictly control access.
    4) Privacy protection task force
    - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Samsung Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.

    Article 10: Installation and Operation of Automatic Personal Information Collection Devices

    1) Samsung Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Samsung Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Samsung Techwin uses HTTP cookies for the following purposes:
    • Purpose
    Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits.
    2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
    • Example of rejecting an HTTP cookie (Internet Explorer)
    Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].

    Article 11: Notices for Changes in the Privacy Policy

    1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Samsung Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
    Samsung Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period. 2) Previous Privacy Policies can be found below.

    - Applied Sep. 30, 2011 - Oct. 31, 2012
    Effective date: Dec. 1, 2012

    Privacy Policy Ver 1.0


    Samsung Techwin Co., Ltd. (hereinafter "Samsung Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on the Protection of Personal Information and other relevant laws and regulations.
    Samsung Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
    If the Privacy Policy is amended for any reason, Samsung Techwin shall publish such information on the company website (www.samsungtechwin.co.kr) or notify customers via individual notices.

    Samsung Techwin's Privacy Policy contains the following information:

    Article 1: General Provisions
    Article 2: Types and Methods of Personal Information Collected
    Article 3: Purpose of Collection and Use of Personal Information
    Article 4: Provision and Sharing of Personal Information
    Article 5: Retention, Usage Period, and Destruction of Personal Information
    Article 6: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
    Article 7: Privacy Officers
    Article 8: Security Measures for the Protection of Personal Information
    Article 9: Notices for Changes in the Privacy Policy


    Article 1: General Provisions

    1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).

    2) Samsung Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Samsung Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.

    Article 2: Types and Methods of Personal Information Collected

    1) Samsung Techwin provides a variety of convenient services to customers (payment services, product delivery, customer support, etc.) and collects personal information via the following methods:
    - Name, phone number, address, email address

    Article 3: Purpose of Collection and Use of Personal Information

    1) To provide satisfactory services, Samsung Techwin collects a minimal degree of required personal information for the following purposes:
    - Answering questions and retaining responses
    2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.

    Article 4: Use, Provision, and Sharing of Personal Information

    1) Except in cases where applicable by law or via customer consent, Samsung Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
    - If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Samsung Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
    - If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
    2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
    - Execution of contract regarding provision of service.
    - If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
    - If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.

    Article 5: Retention, Usage Period, and Destruction of Personal Information

    1) Samsung Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
    2) However, such information shall be retained for a certain period of time if required for the verification of trade-related rights and obligations or by the Commercial Act, other relevant laws and regulations, or internal policies as follows:
    ※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, etc.).
    3) Destruction Procedures and Methods
    - Procedures
    The personal information of customers shall be moved to a separate database after their purpose has been achieved, and such information shall be destroyed after a certain period of retention in accordance with internal information protection policies or other relevant laws and regulations (see 'Period of Retention and Use'). Except in cases where applicable by law, personal information shall not be used for any purpose other than retention.
    - Methods
    Personal information printed on paper shall be shredded or incinerated. Personal information stored in electronic files shall be destroyed in a manner in which restoration or recovery is impossible.

    Article 6: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof

    1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
    2) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
    3) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the period of retention and use for which Samsung Techwin collects said information. In addition, such information shall be prohibited from inspection or use for any other purpose.
    4) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination.
    5) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
    6) Personal Information of Minors
    - As a rule, Samsung Techwin does not collect the personal information of customers whom are minors.
    - If the personal information of minors is collected due to unavoidable reasons in processing payments or delivering products, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.

    Article 7: Privacy Officers

    1) To protect the personal information of customers and handle complaints and inquiries related to such information, Samsung Techwin has designated the following departments and Privacy Officers.


    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Human Resources Human Resources
    Rank Executive Director Head of Department
    Name Chun-ryeol Bae Ho-myeong Ma
    Contact 070-7147-7005 070-7147-7171
    Email cl.bae@hanwha.com hmjl153.ma@hanwha.com


    2) For consultation or to report privacy violations, please contact the following organizations:
    - Privacy Complaint Center (www.118.or.kr - 118)
    - Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
    - Supreme Prosecutors' Office
    - Advanced Crime Investigations (www.spo.go.kr - 02-3480-2000)
    - Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)

    Article 8: Security Measures for the Protection of Personal Information

    Samsung Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
    1) Samsung Techwin encrypts important personal information to be stored and managed.
    2) Anti-hacking measures
    - Samsung Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
    - Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
    - A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
    3) Minimization and training of personnel
    - Samsung Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
    - Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
    - Computer data storage rooms are set as special protection areas to strictly control access.
    4) Privacy protection task force
    - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Samsung Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.

    Article 9: Notices for Changes in the Privacy Policy

    This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Samsung Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
    Samsung Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.

    Effective date: Sep. 30, 2011

    Unauthorized Email Collection

    Unauthorized collection of email addresses is strictly prohibited.

    Hanwha Techwin prohibits the unauthorized extraction of email address information posted on the website via email address collection programs or any other technical means. Be aware that any such violation may be punishable by law in accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection.

    Date of notice: July 21, 2003

    Copyright Infringement

    Copyright infringement is strictly prohibited.

    As a rule, information (text, graphic, audio, video, downloads, link, source code, etc.) posted on this website shall be limited to the services provided herein. Hanwha Techwin prohibits any unauthorized linking, copying, distributing, or transmitting of such information to third-party websites without prior consent. Any such activity shall be blocked without prior notice upon discovery. Be aware that any such violation may be punishable by law in accordance with relevant laws and regulations.

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